FAQs

1. What do I need to bring for my pet's stay?

2. Can I bring my pet's toys?

3. Can I board more then one pet together?

4. Do you feed your guests in the morning or evening?

5. Can I bring my pet's bedding from home?

6. How old must my pet be to board or attend Daycare?

1. For your pet's first stay, please be sure to bring their shot records (Rabies, Distemper, and Bordetella) , clearly marked medication (if required) and any special instructions in regard to their care or medical history. Any following visits should have the same, though we do not see your pet's shot records unless the information has been updated or the records in our files have expired.

2. Yes, you can, but please remember pets treat their toys differently when outside of the home. So we suggest that you do not bring a special or favorite toy. As part of our pest control policy, DDR cannot accept fleece or cloth toys. DDR also has toys and treats that we provide to our guests during their stay.

3. Yes, dogs from the same household can be boarded together if there are no special medical or dietary needs for either dog. Please be ready to inform our staff if dogs must be separated for feedings.

4. We feed both in the morning and evening depending on our guests' individual needs.

5. No, we do not allow outside bedding. DDR has a very stringent and effective pest control policy. Part of this policy is not to allow outside bedding and certain types of toys. DDR provides bedding of various thickness and size to our guests from our own inventory to ensure the health and comfort of our guests.

6. All pets must be at least 16 weeks of age and have received a full series of DHPP vaccines (usually 3 vaccines several weeks apart, please contact your veterinarian with questions about vaccine series) prior to staying at DDR


Policies

DDR Required Vaccinations Policy: All canine guests must be up-to-date on their Rabies, DHLPP (Distemper) and Bordetella (K9/Canine Cough, Kennel Cough) in order to stay at our resort and spa. We also recommend that you discuss the Canine Influenza vaccine with your veterinarian.

DDR Privacy Policy: All DDR customer information is considered confidential. DDR will not, at any time, sell, lend or give personal information to a third party unless required to by a court order or law. Information given in person at times of visits and through www.downtowndogresort.com are covered in this policy.

DDR Personal Belongings Policy: DDR is not responsible for toys left with the pet. Leashes, Collars and Tags are not kept by DDR, as we have our own leashes for the safety of your pet. All personal belongings with the exception of acceptable toys, will be returned at check in.

DDR Medication Policy: DDR can administer medications, either pills or injections in nature. There is an additional charge of $1.00 per dose with a maximum charge of $5.00 per day.

DDR Feeding Policy: DDR purchases its own food through various brand names to ensure a balanced meal every day to each of our guests. You may bring your pets normal food from home, however; we do ask that the food is in a sturdy, resealable plastic or metal container labeled with the pet's name and owner's last name.

DDR Pest Control Policy: DDR does not accept any outside bedding of any kind and does not accept toys made of fleece or cloth. Each guest will be checked upon arrival to ensure the presence of fleas and ticks are not found. If either are found, the guest will have to be bathed and treated prior to check in with appropriate charges added to the bill.

DDR Cancellation Policy: In most cases a 24 hour cancellation notice is required. For all Holidays a 48-hour cancellation notice is required . Failure to give a 48-hour notice during Holidays will result in a Cancellation Fee.

DDR Payment Policy: All reservations and grooms must be paid in full at time of service. DDR does not bill. We accept Cash, Travelers Checks and all major debit and credit cards for the convenience of our customers.